Terms and Conditions of Sale
Last updated: 10/01/2026
Preamble
These terms and conditions of sale (T&Cs) govern the contractual relationship between PratiConnect SAS and any professional subscribing to the platform's services. By subscribing, you agree to these T&Cs without reservation.
Definitions
- Platform: The PratiConnect SaaS application accessible at praticonnect.com
- Services: All features offered by the Platform according to the chosen subscription plan
- User: Any professional who has created an account and subscribed to the Platform
- Subscription: The paid subscription to the Platform's Services for a defined period
Description of Services
The Platform offers practice management services for alternative medicine and wellness professionals, including:
- Patient record management
- Appointment scheduling and calendar management
- Professional invoicing
- Secure teleconsultation
- Document management with electronic signature
- Specialized clinical modules
Pricing
The prices for our Services are indicated on our pricing page and may vary according to the chosen plan.
Subscription Plans
Several plans are available (Starter, Professional, Premium) offering different levels of features. Details are available on our pricing page.
Applicable Taxes
Prices are shown excluding VAT. VAT is applied at the applicable rate based on the User's country of establishment.
Price Changes
PratiConnect reserves the right to modify its prices. Any change will be communicated 30 days in advance. Ongoing subscriptions are not affected until their next renewal.
Subscription
Duration
Subscriptions are taken out for a period of one month or one year, depending on the billing option chosen by the User.
Automatic Renewal
Subscriptions are automatically renewed at the end of each period, unless cancelled by the User before the renewal date.
Free Trial Period
A 14-day free trial period is offered to all new Users. No credit card is required during the trial period. At the end of the trial, a subscription is required to continue using the Services.
Payment
Payment Methods
Payments are made by credit card (Visa, MasterCard, American Express) or SEPA transfer. Payments are processed securely by Stripe.
Billing
Invoices are automatically generated and sent by email at each payment. They are also accessible from the User's account.
Payment Failure
In case of payment failure, PratiConnect will attempt to collect payment again within 7 days. After 3 unsuccessful attempts, access to Services may be suspended.
Refunds
As a professional service, no statutory cooling-off period applies.
Withdrawal Period
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to professional services where performance has begun with the User's prior express agreement.
Pro-rata Refund
In case of upgrade from one plan to another, the unused portion of the current plan is credited as pro-rata towards the new subscription.
Exceptions
A full refund may be granted exceptionally in case of major technical malfunction attributable to PratiConnect preventing use of the Services for more than 72 consecutive hours.
Cancellation
Cancellation by the User
The User can cancel their subscription at any time from their account. The cancellation takes effect at the end of the current billing period. Until then, the User retains full access to the Services.
Cancellation by PratiConnect
PratiConnect reserves the right to terminate a subscription in case of breach of the Terms of Use, particularly in case of fraud, use contrary to regulations, or non-payment.
Effects of Cancellation
Upon cancellation, the User has 30 days to export their data. After this period, data is deleted in accordance with our privacy policy, subject to legal retention obligations.
Liability
PratiConnect is committed to providing a reliable and secure service. However, our liability is limited to direct damages proven and cannot exceed the amount of subscriptions paid during the 12 months preceding the claim. We are not liable for indirect damages, loss of profits, or loss of data.
Force Majeure
PratiConnect cannot be held liable in case of force majeure, including: natural disasters, armed conflicts, strikes, pandemics, failures of telecommunications networks, government decisions, or any other event beyond our reasonable control.
Applicable Law
These Terms and Conditions of Sale are governed by French law. Any dispute will be subject to the exclusive jurisdiction of the Commercial Court of Paris, subject to provisions to the contrary in favor of the consumer.
Dispute Resolution
In case of dispute, the User is invited to contact our customer service first to seek an amicable solution. In the absence of a resolution, the User may resort to mediation or the competent courts.
Contact
For any questions regarding these Terms and Conditions of Sale: