Question 1

How do I create my practitioner account?

Accepted Answer

Click 'Start for free' on the homepage. Fill in your name, email, and password. Confirm your email to activate your account. No credit card required.

Question 2

What are the initial setup steps?

Accepted Answer

After signing up: 1) Complete your practice information, 2) Configure your working languages, 3) Set up your availability, 4) Import or add your patients, 5) Connect your Google Calendar (optional).

Question 3

How do I set up my public profile?

Accepted Answer

Go to Settings > Public Profile. Add your photo gallery, testimonials, FAQs, practice information, and experience. Your public profile is visible in the practitioner directory.

Question 4

How do I import my existing patients?

Accepted Answer

Go to Patients > Import. You can import patients from a CSV file or add them manually one by one.

Question 5

How do I connect my Google Calendar?

Accepted Answer

Go to Settings > Integrations > Google Calendar. Authorize the connection with your Google account. Synchronization is bidirectional: appointments created in PratiConnect appear in Google Calendar and vice versa.

Question 6

How do I configure my working languages?

Accepted Answer

Go to Settings > Languages. Enable the languages you use with your patients (French, English, Hebrew). Enabled languages determine which multilingual fields are displayed in forms.

Question 7

How long is the free trial?

Accepted Answer

The free trial lasts 30 days with access to all features, no credit card required, and no commitment.

Question 8

How does the PratiConnect Pro subscription work?

Accepted Answer

PratiConnect Pro includes all features for €49.90 excl. tax/month. Annual billing offers 2 months free (€599.88 excl. tax/year). Payment is via Viva Wallet.

Question 9

How much does PratiConnect cost?

Accepted Answer

PratiConnect Pro is €49.90 excl. tax/month. Annual billing offers 2 months free at €599.88 excl. tax/year. All features are included in a single subscription.

Question 10

Is there a free trial?

Accepted Answer

Yes, you get a 30-day free trial with access to all features, no credit card required, and no commitment.

Question 11

How does subscription payment work?

Accepted Answer

Payment is processed via Viva Wallet. The Viva Wallet subscription is €4.99 excl. tax/month, billed separately.

Question 12

What are the optional add-on packs?

Accepted Answer

Optional credit-based packs are available: SMS (automatic patient reminders), Storage (additional document space), Electronic Signature (eIDAS-compliant signatures), and Transcription (voice-to-text for session notes). Credits are at the user level.

Question 13

How do I switch from monthly to annual billing?

Accepted Answer

You can switch to annual billing at any time from your subscription settings. The change takes effect at the next renewal date.

Question 14

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from your settings. You keep access until the end of the paid period.

Question 15

How is my data protected?

Accepted Answer

Your data is hosted in France and protected by end-to-end encryption. The platform is GDPR-compliant and uses multi-tenant architecture with Row Level Security (RLS) to isolate each practitioner's data.

Question 16

Is PratiConnect GDPR compliant?

Accepted Answer

Yes, PratiConnect is fully GDPR compliant. We apply data minimization, right to erasure, and data portability. A data processing register is maintained.

Question 17

How does electronic signature work?

Accepted Answer

Electronic signatures comply with eIDAS regulation through InfoCert as the trust service provider. Signature credits are purchased via optional packs.

Question 18

Who can access my patients' data?

Accepted Answer

Only the practitioner and authorized members of their practice (tenant) with appropriate permissions can access patient data. Sharing patients between practitioners requires an explicit action.

Question 19

Is teleconsultation data secure?

Accepted Answer

Teleconsultation uses a self-hosted LiveKit server, ensuring video streams do not pass through third-party servers. Recording consent is managed explicitly.

Question 20

Which browsers are supported?

Accepted Answer

PratiConnect works on all modern browsers: Chrome, Firefox, Safari, Edge. We recommend using the latest version for the best experience.

Question 21

Is a mobile app available?

Accepted Answer

The web interface is responsive and adapts to all screen sizes. A native mobile application is under development.

Question 22

How do I contact technical support?

Accepted Answer

You can reach us by email at contact@praticonnect.com or through the contact form on our website. Our team is available Monday to Friday, 9am to 6pm.

Question 23

Does the platform support multiple languages?

Accepted Answer

Yes, PratiConnect is available in French, English, and Hebrew, with full RTL (right-to-left) support for Hebrew.

Question 24

How does search work in the platform?

Accepted Answer

PratiConnect uses Meilisearch for instant and relevant search across your patients, sessions, and documents.

How can we help you?

Getting Started

Practitioner Guide

Patient Guide

Billing & Subscription

Security & Privacy

Technical Support

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